Missed appointments or late cancellations:
Missed appointments or late cancellations (less than 24 hrs before scheduled session) are subject to a 50.00 fee at the expense of the patient. 24 hours notice is required as it allows other individuals the opportunity to schedule an appointment same day. Late fees must be paid prior to receiving further treatment. Third party insurance companies such as Manitoba Blue Cross, National Blue Cross, Great West Life, Green Shield Canada, Manitoba Public Insurance (MPI), and Worker's Compensation Board of Manitoba (WCB) do not cover the cost of late cancellations.
All patients must sign and complete all clinic documentation giving consent and authorization to treating medical practitioner prior to receiving assessment or treatment. By signing authorization forms, Academy Athletic Therapy Inc., is allowed to communicate with other medical practitioners and insurance companies on behalf of the patient.
Please respect clinic environment by keeping conversations to a low volume and cellular devices set to silent or vibrate.
No smoking allowed inside clinic or on premises.
Please limit scents to a minimum and refrain from wearing strong scents.
Lighting may be dimmed while music is muted to accommodate patients with environmental sensitivities to bright lights and/or sounds during their treatment sessions in waiting area, common area and medical practitioner's office.
Outdoor shoes are to be removed at front entrance in waiting area and placed on designated shoe racks.
Patients are required to pay for services rendered at the end of each treatment session with the following payment types accepted: cash, interact, American Express, Mastercard and Visa.
The greater portion of service fee will be submitted on behalf of the patient as a third party billing once athletic therapy coverage is confirmed with the patient's insurance company.
Insurance plans that require a prescription from a medical doctor or nurse practitioner cannot be submitted by Academy Athletic Therapy Inc. for third party billing on behalf of the patient until a valid prescription has been received. In the event that a patient does not have the original or copy of a valid prescription written by a medical doctor or nurse practitioner requesting athletic therapy for treatment of the patient's entrance complaint, the patient is responsible for paying the full amount of treatment session.
Manitoba Blue Cross insurance plans accept prescriptions from medical doctors and nurse practitioners which are valid for 364 days from the date on the prescription. A prescription is considered expired past the one year mark and will require a new prescription from a medical doctor or nurse practitioner prior to receiving direct billing for services received.