FAQ: Covid19
Can I come in for athletic therapy treatments?
As of May 4, 2020 - patients seeking athletic therapy services must complete Academy Athletic Therapy Inc.'s covid19 pre-screening survey if they plan on attending any in-clinic appointments.
What am expected to do before I schedule an athletic therapy appointment?
All individuals and support personnel are required to complete online covid19 screening tool. Please be honest when answering questions. "Yes" responses may be explained in the latter portion of survey and athletic therapist may contact patient to elaborate further.
Click here for covid19 screening tool responses from Shared Health Manitoba.
Can I go online to book an appointment?
Yes but there will be specific times available so patients only interact with their treating athletic therapist to follow health and safety protocols. Please make sure you have completed the mandatory covid19 pre-screening survey.
How long does it take after completing survey before I can book any in-clinic session?
The mandatory covid19 pre-screening survey will be checked daily at 8:00 am and 10:00 pm for individuals seeking treatment. As long as you have completed the covid19 pre-screening survey and not positive for any symptoms, you will be able to attend the appointment you selected with Setmore online booking app.
I'm a new patient and booked online, what happens next?
All When possible, all new patients will receive one (1) email outlining clinic protocols for attendance with a request of completion for online covid19 screening tool. The second (2) email will contain Academy Athletic Therapy Inc.'s new patient clinic Adobe fillable forms and signatures. No purchase required to access Adobe tools. Please note that ALL required fields must be entered prior to submission of documentation.
To help us out, we ask that individuals complete forms (when possible) at least 24 hrs prior to attending your athletic therapy session. This allows your athletic therapist enough time to review your medical history prior to your upcoming orthopedic assessment.
What can I expect as a patient attending Academy Athletic Therapy for essential services?
✔️ All patients attending in-clinic appointment will not be allowed inside until 5 minutes before their scheduled appointment time. Our front door will be locked to maintain our controlled environment.
✔️ Standing room only in waiting area. No visitors allowed.
✔️ Each patient will be screened at front entrance with Covid19 screening tool as per Shared Health - Manitoba.
✔️ All patients must wash hands before and after their treatment session.
✔️ Patients will not be able to use the washroom unless it is an emergency.
✔️ Appointments will not be longer than 60 minutes.
✔️ No overlapping of individuals in clinic space.
✔️ Please ask Melissa or Faye for water if you need something to drink.
✔️ PPE worn by athletic therapists at all times consisting of face mask, eye goggles, nitrile gloves and scrubs. Please note that gloves will be discarded after each patient to prevent contamination.
✔️ All linen used in-clinic will be laundered at end of day.
Is direct billing to insurance companies available?
The following insurance companies are available for direct billing: Blue Cross National, Canada Life, Green Shield Canada, Manitoba Blue Cross, Manitoba Public Insurance, Workers Compensation Board of Manitoba.
Do I have to wear a face mask for in-clinic treatment?
All individials including support personel/parent/guardian attending in-person must wear a face mask at all times complying with the Province of Manitoba's Public Health Orders.
What type of face mask should I wear for my appointment?
- Medical grade surgical face mask (BONUS: level 3)
- N95 or KN95 face mask
All face masks must have a good seal (no gaps).
Can I wear 2 face masks for extra protection?
There are mixed findings based on where information is collected and depending on our ever evolving situation with the covid19 pandemic. As stated above, make sure that the face mask you wear has a good seal to limit air exchange through gaps in the face mask being worn. Contact Health Links for more info at 204-788-8200 or 1-888-315-9257
What type of face mask does the treating athletic therapist to be wearing personal protective equipment (PPE) for in-clinic treatment?
Medical grade level 3 surgical face masks are worn at all times in the clinic by the athletic therapists.
Does it feel weird to receive treatment with gloves?
The majority of patients often don't notice gloves are being used. Please note that gloves will be worn at all times
Can I pay by cash for my in-clinic treatment?
Preferred payment methods of debit / interact, Visa, Mastercard, Amex or e-Transfer.
Cash is still accepted.
What do I wear at an athletic therapy assessment and/or treatment session?
Please come prepared dressed in shorts, bra, sports bra and or tank top depending on the area being treatment. We ask patients limit interactions in clinic by wearing appropriate garments underneath clothing worn to clinic (obviously weather dependent).
I do not have exercise/gym loose fitted clothing. Is it still okay to attend an athletic therapy session?
Not a problem. There are a variety of shorts and T-shirts ranging in sizes from XS - XXL for patients to borrow should anyone forget or not own such clothing articles.
Can I wear my own runners or slippers in attendance at the clinic?
Any indoor footwear that is clean that do not mark up walls are permitted in clinic as guests in the clinic are asked to remove their footwear upon entering.
Where can I park?
Free on street parking in front of building on Osborne street and side streets like Rathgar avenue.
Is there any parking limitations?
No parking between 3:30 pm - 5:30 pm (south bound) in front of building on Osborne street.
Is there a fee for late cancellation or missed appointments?
Patients unable to provide 24 hours notice are subject to a late cancel / no show fee of $50.00.
All outstanding clinic fees must be paid in full prior to receiving any further treatment.
Will I be okay in the clinic if I have sensitivity to bright lights and/or loud sounds?
Please inform your therapist to make accommodations. The treatment room is dimly lit to help relax patients as well as accommodate patients with light sensitivity. Music in the clinic space and treatment room can also be silenced for the duration of the patient's scheduled treatment session.
I do not have exercise/gym loose fitted clothing. Is it still okay to attend an athletic therapy session?
Not a problem. There are a variety of shorts and T-shirts ranging in sizes from XS - XXL for patients to borrow should anyone forget or not own such clothing articles.
Can I wear my own runners or slippers in attendance at the clinic?
Any indoor footwear that is clean that do not mark up walls are permitted in clinic as guests in the clinic are asked to remove their footwear upon entering.
How old are patients attending athletic therapy treatment sessions?
Depending on the type of injury, patient ages range from 2 - 90 years old.
Am I expected to exercise at my athletic therapy treatment sessions?
No. Each patient has different needs and are at different stages for their injury rehab. Based on the areas needing to be addressed following physical assessments - your athletic therapist will create a treatment plan combining manual therapy and exercise rehab to address you concerns.
I can I attend athletic therapy treatment sessions with my child or family member?
Absolutely. We want patients and their family members to feel welcomed and comfortable in our clinic. Ask questions and if something does not make sense, please ask for the answer to be explained another way to ensure the injury description and injury rehab is understood.
What kind of treatment will my child receive, especially if they are very young?
Young children may receive very gentle massage techniques, manual stretching/range of motion to increase mobility, soft tissue release and therapeutic ultrasound at very low settings.
What types of modalities/tools that will not be used in clinic due to covid19?
🚫 No cupping massage, facial cupping, or cupping therapy applications.
🚫 No Gua Sha treatment provided to face.
🚫 No mobilization techniques that require close body contact.
Some therapy tools can stimulate the body causing adverse reactions such as a couple of patients reported to experience flu-like symptoms after cupping application. Because each person is unique and responds differently, it's safer to not use the above tools at this time.
Can support personnel attend with patient receiving in-clinic treatment for essential services?
Yes, patients requiring support personnel for minors, translation, mobility and /or comprehension are allowed in treatment room but will be distanced to adhere social distancing protocols. Please email Melissa at info@academyathletictherapy.ca if you require accommodations.
Are support personnel required to complete covid19 pre-screening survey?
Yes, all in-clinic visitors must complete survey and wear mask while in attendance.
