FAQ: Covid19
Can I still come in for athletic therapy treatments?
All patients must complete Academy Athletic Therapy Inc.'s covid19 pre-screening survey to be considered and offered a booking in our limited in-clinic availability.
How long does it take after completing survey before I can book any in-clinic session?
The covid19 pre-screening survey will be checked daily at 8:00 am and 10:00 pm for individuals seeking treatment. You will be contacted by email with 24-48 hours. Please be patient as there is a lot of extra work involved to be opened as an essential service.
Can I go online to book an appointment?
No. In order to maintain a controlled clinic environment, all patients will be emailed by Melissa to schedule an appointment.
What can I expect as a patient attending Academy Athletic Therapy for essential services?
✔️ All patients attending in-clinic appointment will not be allowed inside until 5 minutes before their scheduled appointment time. Our front door will be locked to maintain our controlled environment.
✔️ Standing room only in waiting area. No visitors allowed.
✔️ Each patient will be screened at front entrance with Covid19 screening tool as per Shared Health - Manitoba.
✔️ All patients must wash hands before and after their treatment session.
✔️ Patients will not be able to use the washroom unless it is an emergency.
✔️ Appointments will not be longer than 60 minutes.
✔️ No overlapping of individuals in clinic space.
✔️ Please ask Melissa or Faye for water if you need something to drink.
✔️ PPE worn by athletic therapists at all times consisting of face mask and nitrile gloves. Please note that gloves will be discarded after each patient to prevent contamination.
✔️ All linen used in-clinic will be laundered at end of day.
Is direct billing to insurance companies available?
The following insurance companies are available for direct billing: Blue Cross National, Manitoba Blue Cross, Great West Life, Green Shield Canada, Manitoba Public Insurance, Workers Compensation Board of Manitoba.
Do I have to wear a mask for in-clinic treatment?
All persons in-clinic must wear a face mask as a barrier. You can help us out by bringing your own face mask.
Where can I purchase a face mask?
Email Ben at Diamond Athletic Medical Supplies to request the reusable face mask you would like to purchase (11.00 - 14.50/each). I have asked that patients of mine have their masks delivered directly to the clinic. We will provide patients (who've paid for a mask) their product upon arrival to make things easy to attend their appointment. Here are some affordable reusable fabric face mask options to check out from Diamond Athletic Medical Supplies Inc.:
2️⃣ Reusable Pleated Face Mask
3️⃣ Reusable Cotton Face Mask
Here's another option from a separate party for $10/each:
4️⃣ Local option for purchase
Is it mandatory for the treating athletic therapist to be wearing personal protective equipment (PPE) for in-clinic treatment?
No but athletic therapists in clinic will be wearing surgical masks for protection. Nitrile gloves will be worn at all times treating.
Does it feel weird to receive treatment with gloves?
The majority of patients often don't notice gloves are being used. Please note that gloves will be worn at all times
Can I pay by cash for my in-clinic treatment?
No, All cash transactions have been suspended at this time.
Payment methods currently accepted by debit / interact, Visa, Mastercard, Amex or e-Transfer (must be prior to appointment).
What do I wear at an athletic therapy assessment and/or treatment session?
Please come prepared dressed in shorts, bra, sports bra and or tank top depending on the area being treatment. We ask patients limit interactions in clinic by wearing appropriate garments underneath clothing worn to clinic (obviously weather dependent).
I do not have exercise/gym loose fitted clothing. Is it still okay to attend an athletic therapy session?
Not a problem. There are a variety of shorts and T-shirts ranging in sizes from XS - XXL for patients to borrow should anyone forget or not own such clothing articles.
Can I wear my own runners or slippers in attendance at the clinic?
Any indoor footwear that is clean that do not mark up walls are permitted in clinic as guests in the clinic are asked to remove their footwear upon entering.
Where can I park?
Free on street parking in front of building on Osborne street and side streets like Rathgar avenue.
Is there any parking limitations?
No parking between 3:30 pm - 5:30 pm (south bound) in front of building on Osborne street.
Is there a fee for late cancellation or missed appointments?
No, given the daily changes in society and work schedules, we will not enforce late cancel fee.
All outstanding clinic fees must be paid in full prior to receiving any further treatment.
Regular clinic policy: Patients unable to provide 24 hours notice are subject to a late cancel / no show fee of $50.00.
Will I be okay in the clinic if I have sensitivity to bright lights and/or loud sounds?
Please inform your therapist to make accommodations. The treatment room is dimly lit to help relax patients as well as accommodate patients with light sensitivity. Music in the clinic space and treatment room can also be silenced for the duration of the patient's scheduled treatment session.
I do not have exercise/gym loose fitted clothing. Is it still okay to attend an athletic therapy session?
Not a problem. There are a variety of shorts and T-shirts ranging in sizes from XS - XXL for patients to borrow should anyone forget or not own such clothing articles.
Can I wear my own runners or slippers in attendance at the clinic?
Any indoor footwear that is clean that do not mark up walls are permitted in clinic as guests in the clinic are asked to remove their footwear upon entering.
How old are patients attending athletic therapy treatment sessions?
Depending on the type of injury, patient ages range from 2 - 90 years old.
Am I expected to exercise at my athletic therapy treatment sessions?
No. Each patient has different needs and are at different stages for their injury rehab. Based on the areas needing to be addressed following
I can I attend athletic therapy treatment sessions with my child or family member?
Absolutely. We want patients and their family members to feel welcomed and comfortable in our clinic. Ask questions and if something does not make sense, please ask for the answer to be explained another way to ensure the injury description and injury rehab is understood.
What kind of treatment will my child receive, especially if they are very young?
Young children will receive very gentle massage techniques, manual stretching/range of motion to increase mobility, soft tissue release and
What types of modalities/tools that will not be used in clinic due to covid19?
🚫 No cupping massage, facial cupping, or cupping therapy applications.
🚫 No Gua Sha.
🚫 No Kinesio-taping.
🚫 No mobilization techniques that require close proximity.
Some therapy tools can stimulate the body causing adverse reactions such as a couple of patients reported to experience flu-like symptoms after cupping application. Because each person is unique and responds differently, it's safer to not use the above tools at this time.
Can support personnel attend with patient receiving in-clinic treatment for essential services?
Yes, patients requiring support personnel for minors, translation, mobility and /or comprehension are allowed in treatment room but will be distanced to adhere social distancing protocols. Please email Melissa at info@academyathletictherapy.ca if you require accommodations.
Are support personnel required to complete covid19 pre-screening survey?
Yes, all in-clinic visitors must complete survey and wear mask while in attendance.
FAQ: Covid19
Can I still come in for athletic therapy treatments?
All patients must complete Academy Athletic Therapy Inc.'s covid19 pre-screening survey to be considered and offered a booking in our limited in-clinic availability.
How long does it take after completing survey before I can book any in-clinic session?
The covid19 pre-screening survey will be checked daily at 8:00 am and 10:00 pm for individuals seeking treatment. You will be contacted by email with 24-48 hours. Please be patient as there is a lot of extra work involved to be opened as an essential service.
Can I go online to book an appointment?
No. In order to maintain a controlled clinic environment, all patients will be emailed by Melissa to schedule an appointment.
What can I expect as a patient attending Academy Athletic Therapy for essential services?
✔️ All patients attending in-clinic appointment will not be allowed inside until 5 minutes before their scheduled appointment time. Our front door will be locked to maintain our controlled environment.
✔️ Standing room only in waiting area. No visitors allowed.
✔️ Each patient will be screened at front entrance with Covid19 screening tool as per Shared Health - Manitoba.
✔️ All patients must wash hands before and after their treatment session.
✔️ Patients will not be able to use the washroom unless it is an emergency.
✔️ Appointments will not be longer than 60 minutes.
✔️ No overlapping of individuals in clinic space.
✔️ Please ask Melissa or Faye for water if you need something to drink.
✔️ PPE worn by athletic therapists at all times consisting of face mask and nitrile gloves. Please note that gloves will be discarded after each patient to prevent contamination.
✔️ All linen used in-clinic will be laundered at end of day.
Is direct billing to insurance companies available?
The following insurance companies are available for direct billing: Blue Cross National, Manitoba Blue Cross, Great West Life, Green Shield Canada, Manitoba Public Insurance, Workers Compensation Board of Manitoba.
Do I have to wear a mask for in-clinic treatment?
All persons in-clinic must wear a face mask as a barrier. You can help us out by bringing your own face mask. Supplies are limited for personal protection equipment (PPE), we will provide masks for patients who require one but once we run low, we will have to reconsider how to move forward with in-clinic treatments.
Is it mandatory for the treating athletic therapist to be wearing personal protective equipment (PPE) for in-clinic treatment?
No but athletic therapists in clinic will be wearing surgical masks for protection. Nitrile gloves will be worn at all times treating.
Does it feel weird to receive treatment with gloves?
The majority of patients often don't notice gloves are being used. Please note that gloves will be worn at all times
Can I pay by cash for my in-clinic treatment?
No, All cash transactions have been suspended at this time.
Payment methods currently accepted by debit / interact, Visa, Mastercard, Amex or e-Transfer (must be prior to appointment).
What do I wear at an athletic therapy assessment and/or treatment session?
Please come prepared dressed in shorts, bra, sports bra and or tank top depending on the area being treatment. We ask patients limit interactions in clinic by wearing appropriate garments underneath clothing worn to clinic (obviously weather dependent).
I do not have exercise/gym loose fitted clothing. Is it still okay to attend an athletic therapy session?
Not a problem. There are a variety of shorts and T-shirts ranging in sizes from XS - XXL for patients to borrow should anyone forget or not own such clothing articles.
Can I wear my own runners or slippers in attendance at the clinic?
Any indoor footwear that is clean that do not mark up walls are permitted in clinic as guests in the clinic are asked to remove their footwear upon entering.
Where can I park?
Free on street parking in front of building on Osborne street and side streets like Rathgar avenue.
Is there any parking limitations?
No parking between 3:30 pm - 5:30 pm (south bound) in front of building on Osborne street.
Is there a fee for late cancellation or missed appointments?
No, given the daily changes in society and work schedules, we will not enforce late cancel fee.
All outstanding clinic fees must be paid in full prior to receiving any further treatment.
Regular clinic policy: Patients unable to provide 24 hours notice are subject to a late cancel / no show fee of $50.00.
Will I be okay in the clinic if I have sensitivity to bright lights and/or loud sounds?
Please inform your therapist to make accommodations. The treatment room is dimly lit to help relax patients as well as accommodate patients with light sensitivity. Music in the clinic space and treatment room can also be silenced for the duration of the patient's scheduled treatment session.
I do not have exercise/gym loose fitted clothing. Is it still okay to attend an athletic therapy session?
Not a problem. There are a variety of shorts and T-shirts ranging in sizes from XS - XXL for patients to borrow should anyone forget or not own such clothing articles.
Can I wear my own runners or slippers in attendance at the clinic?
Any indoor footwear that is clean that do not mark up walls are permitted in clinic as guests in the clinic are asked to remove their footwear upon entering.
How old are patients attending athletic therapy treatment sessions?
Depending on the type of injury, patient ages range from 2 - 90 years old.
Am I expected to exercise at my athletic therapy treatment sessions?
No. Each patient has different needs and are at different stages for their injury rehab. Based on the areas needing to be addressed following
I can I attend athletic therapy treatment sessions with my child or family member?
Absolutely. We want patients and their family members to feel welcomed and comfortable in our clinic. Ask questions and if something does not make sense, please ask for the answer to be explained another way to ensure the injury description and injury rehab is understood.
What kind of treatment will my child receive, especially if they are very young?
Young children will receive very gentle massage techniques, manual stretching/range of motion to increase mobility, soft tissue release and
What types of modalities/tools that will not be used in clinic due to covid19?
🚫 No cupping massage, facial cupping, or cupping therapy applications.
🚫 No Gua Sha.
🚫 No Kinesio-taping.
🚫 No mobilization techniques that require close proximity.
Some therapy tools can stimulate the body causing adverse reactions such as a couple of patients reported to experience flu-like symptoms after cupping application. Because each person is unique and responds differently, it's safer to not use the above tools at this time.
Can support personnel attend with patient receiving in-clinic treatment for essential services?
Yes, patients requiring support personnel for minors, translation, mobility and /or comprehension are allowed in treatment room but will be distanced to adhere social distancing protocols. Please email Melissa at info@academyathletictherapy.ca if you require accommodations.
Are support personnel required to complete covid19 pre-screening survey?
Yes, all in-clinic visitors must complete survey and wear mask while in attendance.
FAQ: Covid19
Can I still come in for athletic therapy treatments?
All patients must complete Academy Athletic Therapy Inc.'s covid19 pre-screening survey to be considered and offered a booking in our limited in-clinic availability.
How long does it take after completing survey before I can book any in-clinic session?
The covid19 pre-screening survey will be checked daily at 8:00 am and 10:00 pm for individuals seeking treatment. You will be contacted by email with 24-48 hours. Please be patient as there is a lot of extra work involved to be opened as an essential service.
Can I go online to book an appointment?
No. In order to maintain a controlled clinic environment, all patients will be emailed by Melissa to schedule an appointment.
What can I expect as a patient attending Academy Athletic Therapy for essential services?
✔️ All patients attending in-clinic appointment will not be allowed inside until 5 minutes before their scheduled appointment time. Our front door will be locked to maintain our controlled environment.
✔️ Standing room only in waiting area. No visitors allowed.
✔️ Each patient will be screened at front entrance with Covid19 screening tool as per Shared Health - Manitoba.
✔️ All patients must wash hands before and after their treatment session.
✔️ Patients will not be able to use the washroom unless it is an emergency.
✔️ Appointments will not be longer than 60 minutes.
✔️ No overlapping of individuals in clinic space.
✔️ Please ask Melissa or Faye for water if you need something to drink.
✔️ PPE worn by athletic therapists at all times consisting of face mask and nitrile gloves. Please note that gloves will be discarded after each patient to prevent contamination.
✔️ All linen used in-clinic will be laundered at end of day.
Is direct billing to insurance companies available?
The following insurance companies are available for direct billing: Blue Cross National, Manitoba Blue Cross, Great West Life, Green Shield Canada, Manitoba Public Insurance, Workers Compensation Board of Manitoba.
Do I have to wear a mask for in-clinic treatment?
All persons in-clinic must wear a face mask as a barrier. You can help us out by bringing your own face mask. Supplies are limited for personal protection equipment (PPE), we will provide masks for patients who require one but once we run low, we will have to reconsider how to move forward with in-clinic treatments.
Is it mandatory for the treating athletic therapist to be wearing personal protective equipment (PPE) for in-clinic treatment?
No but athletic therapists in clinic will be wearing surgical masks for protection. Nitrile gloves will be worn at all times treating.
Does it feel weird to receive treatment with gloves?
The majority of patients often don't notice gloves are being used. Please note that gloves will be worn at all times.
Can I pay by cash for my in-clinic treatment?
No, All cash transactions have been suspended at this time.
Payment methods currently accepted by debit / interact, Visa, Mastercard, Amex or e-Transfer (must be prior to appointment).
What do I wear at an athletic therapy assessment and/or treatment session?
Please come prepared dressed in shorts, bra, sports bra and or tank top depending on the area being treatment. We ask patients limit interactions in clinic by wearing appropriate garments underneath clothing worn to clinic (obviously weather dependent).
I do not have exercise/gym loose fitted clothing. Is it still okay to attend an athletic therapy session?
Not a problem. There are a variety of shorts and T-shirts ranging in sizes from XS - XXL for patients to borrow should anyone forget or not own such clothing articles.
Can I wear my own runners or slippers in attendance at the clinic?
Any indoor footwear that is clean that do not mark up walls are permitted in clinic as guests in the clinic are asked to remove their footwear upon entering.
Where can I park?
Free on street parking in front of building on Osborne street and side streets like Rathgar avenue.
Is there any parking limitations?
No parking between 3:30 pm - 5:30 pm (south bound) in front of building on Osborne street.
Is there a fee for late cancellation or missed appointments?
No, given the daily changes in society and work schedules, we will not enforce late cancel fee.
All outstanding clinic fees must be paid in full prior to receiving any further treatment.
Regular clinic policy: Patients unable to provide 24 hours notice are subject to a late cancel / no show fee of $50.00.
Will I be okay in the clinic if I have sensitivity to bright lights and/or loud sounds?
Please inform your therapist to make accommodations. The treatment room is dimly lit to help relax patients as well as accommodate patients with light sensitivity. Music in the clinic space and treatment room can also be silenced for the duration of the patient's scheduled treatment session.
I do not have exercise/gym loose fitted clothing. Is it still okay to attend an athletic therapy session?
Not a problem. There are a variety of shorts and T-shirts ranging in sizes from XS - XXL for patients to borrow should anyone forget or not own such clothing articles.
Can I wear my own runners or slippers in attendance at the clinic?
Any indoor footwear that is clean that do not mark up walls are permitted in clinic as guests in the clinic are asked to remove their footwear upon entering.
How old are patients attending athletic therapy treatment sessions?
Depending on the type of injury, patient ages range from 2 - 90 years old.
Am I expected to exercise at my athletic therapy treatment sessions?
No. Each patient has different needs and are at different stages for their injury rehab. Based on the areas needing to be addressed following
I can I attend athletic therapy treatment sessions with my child or family member?
Absolutely. We want patients and their family members to feel welcomed and comfortable in our clinic. Ask questions and if something does not make sense, please ask for the answer to be explained another way to ensure the injury description and injury rehab is understood.
What kind of treatment will my child receive, especially if they are very young?
Young children will receive very gentle massage techniques, manual stretching/range of motion to increase mobility, soft tissue release and other basic manual therapy tools.
What types of modalities/tools that will not be used in clinic due to covid19?
🚫 No cupping massage, facial cupping, or cupping therapy applications.
🚫 No Gua Sha.
🚫 No Kinesio-taping.
🚫 No mobilization techniques that require close proximity.
Some therapy tools can stimulate the body causing adverse reactions such as a couple of patients reported to experience flu-like symptoms after cupping application. Because each person is unique and responds differently, it's safer to not use the above tools at this time.
Can support personnel attend with patient receiving in-clinic treatment for essential services?
Yes, patients requiring support personnel for minors, translation, mobility and /or comprehension are allowed in treatment room but will be distanced to adhere social distancing protocols. Please email Melissa at info@academyathletictherapy.ca if you require accommodations.
Are support personnel required to complete covid19 pre-screening survey?
Yes, all in-clinic visitors must complete survey and wear mask while in attendance.
